FASTER, EASIER ACCESS TO YOUR GP SURGERY
With ask my GP:
There is never a queue online
You can message us at any time
There is no need to book ahead
You can look forward to a prompt response in working hours
The new system helps avoid unnecessary visits to the practice
Your clinical query will be dealt with on the day
Questions and Answers
What is askmyGP? – There’s never a queue online.
It's an easier way for you to request help from your GP, for yourself, your child or someone you care for.
Why are patients encouraged to use it?
You don't have to use it, you may phone the practice with your request, but askmyGP is often more convenient.
Do I have to choose from a 'menu' of problems?
No, you can ask about any medical problem where you need help from your GP practice.
Is a 'Secure Message' a text message?
No, it is held securely online and you need a login to access your personal messages.
Can I message the clinician at any time?
Service times are set by your practice.
What happens if I forget my password?
On the login page, simply click "Forgotten Password" and we email a link so you can reset. No one at your practice or askmyGP can tell you your password.
What is an 'End-User Licence Agreement' and why do I need to tick the box?
Legally we need to have an agreement with you to use the service. You can review the agreement on this page.
I don't like using computers - can I still ring the practice to make an appointment?
Yes, you can still telephone. We aim to make access easier for every patient.
I usually just walk into the Surgery to make an appointment - can I still do that?
That is up to your practice, but you will find it easier to seek help online with askmyGP.
Can I insist on seeing a clinician in a face to face appointment?
That is up to your clinician to decide.
I don't have a computer or a smartphone - what do I do?
You may always telephone the practice.
My spouse and I share the same email address. Will it be OK to use the same one for both of us?
Every login must have a unique email address, so you cannot share them. Getting an email is free with many services. Some email systems may allow you to use different forms with the same address by adding "+", eg Gmail. "email@example.com" uses the same email as firstname.lastname@example.org
How do I know the clinician has seen my request?
Your practice has committed to review all incoming askmyGP requests, and usually they reply promptly. Check your email, possibly check your spam folder if you expected a reply.
AskmyGP Leaflet 2