Repeat prescriptions are recorded on our clinical system and can be re-ordered as required. We do request that we are given a minimum of two full working days notice when ordering repeat prescriptions so that medication can be safely dispensed. In accordance with NHS guidance repeat prescriptions are, in general, issued as a one month supply only. Repeat prescriptions can be ordered in the following ways:
- Ordering online (this is the best way to order your repeats). To do this you will require a username and password. The administrative team will be pleased to help you set this up if you liaise with them. If you sign up for online services you are able to request your medications any time of the day 7 days a week and your request will be actioned the next working day.
- Phoning the Practice, selecting option 2 and leaving a message via the voice mail service (If you are ordering by telephone, you must call during working hours).
- Ticking the medication you require on the repeat medication list which you get each time you order medication, and leaving this in the dedicated red prescriptions box located at each site.
- Ordering via AskmyGP (limited to when the service is turned on). To do this log in to your askmyGP account and submit your request as a medication query. You will need to state the exact name and quantity of the prescription you are requesting. Please note this function is only avaialable during AMGP service times and may ocassionally be unavailable due to high volumes of requests. If you prefer to order your medications online then we would strongly advise signing up for online services as stated above.
For urgent prescriptions, please contact the Practice during our service times on AskmyGP and we will try to assist you. If you require urgent medication or have a query outside of our opening hours, please contact NHS 111.
There are many benefits to patients ordering their own, and/or family members repeat prescriptions online, particularly when the Electronic Prescription Service (EPS) is also enabled like it is in our surgery.
1. Patients registered for online services help their surger receive fewer telephone calls, saving time that can be spent on providing quicker, more responsive services to those patients who can not use online services.
2. Online services Allow patients to become more capable, self-sufficient and less reliant on the practice staff to process their prescription orders.
3. Online services help patients develop a greater understanding of their medications.
4. Patients who order online help reduce footfall, shortening queues.
5. Online services help the NHS reduce costs by eliminating prescription waste, encouraging patients to avoid stockpiling and to only order the medications that they genuinely need.
6. Online services can help improve patient satisfaction by providing a more convenient and seamless way to order repeat prescriptions.
7. Online prescription ordering is known to be a safer service for both patients and the surgery. Some requests for medication over the phone are not clear and can take considerable time and effort to clarify what is needed. Online requests avoid potential confusion, transcription and medication issue errors.
If you are interested in registering for this online services please contact a member of our administrative team during working hours for further information.
*PLEASE REMEMBER TO ALLOW THREE FULL WORKING DAYS FOR YOUR REPEAT MEDICATION TO BE PROCESSED AND TAKE WEEKENDS AND BANK HOLIDAYS INTO ACCOUNT*
Patients on repeat medication may be asked to see a doctor, nurse practitioner, practice nurse or clinical pharmacist at least once a year to review their regular medications. A notification when this is due should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.