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27.01.2020 - Telephony issue

Please note our telephone service is currently down. We are liaising with our telephone provider to resolve this issue as soon as possible. 

Main Practice

From 13 January 2020 our Bottesford services will all be delivered and co-ordinated at the Belvoir Vale Surgery which is accessible 8.00am-6.30pm daily and until 8.00pm on a Tuesday.

Change in Services – We are Investing

The practice has been delivering the Bottesford services out of the Belvoir Vale practice and the adjacent Welby Practice over the past 18 months. The majority of the services are being delivered at Belvoir Vale as that site has the clinical room capacity to accommodate this and support our patients.  Services will not be affected by the co-ordination of these services to this one location.  We are currently building new facilities which will allow us to offer a comprehensive range of high quality, patient-focused healthcare services with a larger patient waiting area and new consultation rooms.   We are working towards completion of the work by Spring 2020.

Branch Practices

Our branch sites in Harlaxton and Waltham will remain open as normal. Later in the year we will be holding ‘coffee and conversation’ events at all of our practices to discuss any further changes with patients. These events give the opportunity to talk to practice staff and members of our Patient Participation Group about the services we offer.

Patients can also access our services online, via email or telephone by using askmy GP.  If you have any questions or need further advice please ask one of our team or call the practice on 01949 842341.

Click on the askmyGP logo above for online help

Faster, easier access to your GP surgery.  Helps you avoid unnecessary visits to the Practice.

From Monday, 13 May 2019 we will be changing the way patients access GP appointments at the Practice.  You will no longer need to pre-book a GP appointment as any medical matters you present with will be dealt with on the day using AskmyGP.

Ask my GP will make requesting help from your GP easier and for many patients more convenient. You will be able to send a request on any medical matter to your GP during opening hours using the link from our website and a clinician will always aim to respond promptly where possible. All patients have to do to be able to consult online with their clinician is follow a few short, easy steps online to register. There’s never a queue online.

If you do not have access to the internet you can simply call us, our receptionist will need to take some medical details and a clinician will call you back. Patients may not need to attend the practice saving valuable time and reducing the number of missed appointments. If the GP feels a face to face appointment is required then this will be offered to you.

Please note all appointments with our nursing team have remained the same and must be booked in advance.

For further information please go to our AskmyGP section or

http://www.thewelbypractice.co.uk/info.aspx?

 

Welcome to The Welby Practice

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Patient Benefit Fund

The practice has a benefit fund and patients may wish to make a donation to the surgery. This money is kept in a separate account and is used to provide special equipment to help improve patient care and comfort.

Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

Since its launch in 2013, more than 25 million pieces of patient feedback have been submitted. The FFT has been rolled out across most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, patient transport and more. Please click on the image link below.

Healthwatch Lincolnshire

Giving Feedback takes minutes, but the impact can last a lifetime

Your voice helps Healthwatch to influence the planning of health and social care services in our local area for local people. That’s why they actively encourage and welcome your feedback.  

www.healthwatchlincolnshire.co.uk/

(Site updated 27/01/2020)
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