Appointments

To cancel your appointment:

• use your NHS account (on the NHS website or in the NHS app)
• phone us on 01949 842341, Monday to Friday, when we are open or leave a voicemail message when we are closed.
• visit the surgery and speak with a receptionist, Monday to Friday, when we are open

Enhanced access

Primary Care Networks (PCNs) provide enhanced access appointments between the hours of 6.30pm to 8pm Mondays to Fridays and 9am to 5pm on Saturdays.

As enhanced access will be delivered at a PCN level – not every practice has to be open during these hours. We are pleased to be able to offer our patients, as part of Grantham Network PCN, access to routine, pre-booked appointments at evenings and weekends. These are referred to as Enhanced Access appointments. The service is being delivered at our practices on a rotational basis on behalf of the PCN and is available for any patient who is registered at any of the practices below:

• Colsterworth Surgery
• Long Bennington Surgery
• Market Cross Surgery
• St Johns Medical Centre
• St Peters Hill Surgery
• Swingbridge Surgery
• The Glenside Country Practice
• The Harrowby Lane Surgery
• The Welby Practice
• Vine Street Surgery

Enhanced Access hours are between 6.30pm and 8pm-2 on weekdays and 9am to 5pm on Saturdays. We also offer some early morning appointments starting at 7am.

Appointments are for pre-bookable, non-urgent consultations (e.g., chronic illness, asthma checks, and blood pressure checks) with GPs, ANPs, Nurses, Physios and Health Care Assistants.

Please note, that the enhanced access service is not a walk-in service. As your registered practice will not be physically open during these hours, patients will be unable to have general queries answered or dealt with during enhanced access opening times.

Please be aware, that your appointment may be a telephone call, video call or a face-to-face appointment, you will be advised at the time of booking. When booking an appointment, you will need to consent to a Consulting Clinician who may not be your own GP viewing and updating your health record.

To arrange an appointment, please contact your practice. For urgent matters in the evenings, at weekends and on bank holidays, patients will continue to access the GP Out of Hours Services at Lincoln County Hospital via NHS 111.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond.
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
• If you need an interpreter.
• If you have any other access or communication needs.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on 01949 842341. You can also:

• visit the surgery and speak with a receptionist, Monday to Friday, when we are open
• fill in an online form